Shipping and handling charges are based on the total dollar amount of your order.
We are pleased to offer free complimentary ground shipping on orders greater than $100 within the U.S. Standard shipping rates apply for all other orders and expedited shipping options are available.
Please allow 1-2 business days for order processing. Orders will ship standard via UPS within 3-5 business days for the Continental U.S. and up to 10 business days for Alaska and Hawaii. Unfortunately, we are unable to ship to PO, APO or FPO boxes at this time.
If your order includes several items from different brands, they may ship separately and at different times so that we can get your purchases to you as efficiently as possible. Items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped and how much remains to be shipped.
Shipping times vary for all DwellStudio and Downlite products. Please contact us for specific shipping inquiries
For additional information on international shipping please visit our International Shipping FAQs page
If you have any questions regarding our shipping policies, rates or delivery times, please contact us at firstname.lastname@example.org
We accept refunds within 30 days of your purchase. Merchandise must be in the original unwashed condition (tags on). To return or exchange an item, please download and print our Return Slip PDF
Please see our Return Policy for more information and a complete list of non-refundable items.
If you have any questions regarding our returns policy, please contact our Customer Service Department toll-free at 1-877-258-5177 between 9am and 5pm Eastern time, or via email at email@example.com